Capel Chimney Sweeps
Customer information regarding new procedures due to COVID-19
Due to the current situation we have had to revise and modify some of our work procedures and risk assessments to ensure we are following the current government guidelines. This is to maintain a ‘safe as possible’ environment for everybody.
Changes to our PPE procedure and general practices unfortunately means that we will now be wearing high grade PP3 face masks and disposable gloves before entering any premises and throughout the entire process. We will be regularly disinfecting all equipment and using fresh floor sheets and Sealing up equipment for each new premises. We have taken a conscientious decision to not go disposable for these items to minimise the impact on the environment as due to the extra processes, cleaning and extra PPE meaning plastic waste has already gone up.
As many of you are aware we are a small super friendly family run company. Unfortunately due to the current situation we will have to refrain from our long conversations with our customers and the enjoyment of their lovely refreshments for the time being at least.
Normally we would not have any problems with people watching or pottering in and out of the room whilst working but given the current situation we will ask you to refrain from doing this.
Regarding your certificate of Sweeping we currently have two options available: we will fill out and keep your paper copies as we always do and not issue you your copies. But you are safe in the knowledge that we have kept it for you should you need it or we can send this electronically after the event for you.
Customer requirements for sweeps under COVID-19
1 make sure all doors are open and there is easy access prior to the sweep arriving
2 make sure there is a suitable clear work space in front of the appliance and wherever possible removed any parts that need removing and open the door of the appliance prior to the sweep arriving
3 Make sure a power socket is easily accessible and if it has an on off switch make sure it isn’t on
4 Please make sure you follow the social distancing whilst the sweep is carry out their work